Terms and Conditions
Fees
Where bank charges are payable for international transfers, clients are liable for these fees.
Contract
A contract will only exist when the booking form is signed and received, together with the appropriate deposit. The signed booking form confirms your acceptance of our Booking Conditions. However, if we do not receive the booking form, our receipt of your deposit payment constitutes your acceptance of Sunflower Retreats Holidays Booking Conditions. If a group booking is made, this booking in conditional upon the person signing the form having authorisation from all individuals named on the form, to enter into this contract. Amendments made to any holiday up to seven weeks before departure will incur an Amendment Fee of 25 USper person for the first amendment and 50 US for the second, if we are able to assist you with your requested changes. We cannot amend your booking more than twice.
By booking the holiday you instantly become a member of Sunflower Retreats cultural association ('ASS.CULTURALE') which is the legal body in order to provide the holiday and cultural experience by developing and promoting Casperia and the surrounding Sabina area with the concept of eco-tourism.
Alteration
We reserve the right to alter arrangements and programmes due to factors beyond our control such as, but not limited to, weather conditions, staff sickness, or any other problems where we deem such alteration to be in the best interests of our clients. If changes occur they will be made known to clients as soon as possible. In the interests of all our customers Sunflower Retreats Holidays reserves the right to ask you to leave the premises, without reimbursement, if we believe there is any aggressive or destructive behaviour towards any fellow holidaymaker or staff member.
Cancellation
If any party member needs to cancel, this must be done in writing and signed by the party leader. Cancellation takes effect from the date we receive your written cancellation instruction. If you cancel after booking has been confirmed, you must pay a fee to compensate us for the expense and losses which we incur as a result. Cancellation fees are as follows:
Cancellation of the holiday between day the booking is made and 56 days before the holiday commences: the deposit will be forfeit, but any balance payment already made will be refunded.
Cancellation of the holiday between 22 and 55 days before it commences: the deposit payment and 70% of the balance will be forfeit. 30% of any balance payment made will be refunded.
Cancellation of the holiday 21 days (3 weeks) or less before it commences: No refund of any kind will be made.
These fees reflect our estimated loss as a result of dealing with your booking to point of cancellation. You may be able to claim under your Travel Insurance policy if this cancellation falls within the conditions of that policy.
If, for any reason, you have to leave your holiday earlier than the departure day, you can not claim a refund.
In the event of cancellation by Sunflower Retreats Holidays in foreseen, or unforeseen, circumstances an alternative may be offered; if this is unsuitable to you, then a full refund of the holiday deposit will be given if you have paid just the deposit, or a refund of the holiday balance will be given in the event that you have paid in full.
Force Majeure
We regret we cannot accept liability for cancellations, changes or delays caused by any events which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events may include: war, or threat of war,Pandemics, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems to transport, closure or congestion at airports. We also accept no liability for client’s mental or physical conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property.
Insurance
All participants must be covered by their own travel insurance to include personal loss, damage or injury and all activities that they decide to participate in during their holiday. We will not be liable for any loss, damage or injury. Your holiday travel insurance should cover these and other contingencies. We accept no liability for: cancellation, delays or changes caused by war, threat of war, closure of airports, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control, participants’ medical or psychiatric conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property or participants.
Health
Please consult your doctor, prior to your holiday, if you have any health problem which may interfere with your ability to take part in the holiday, as it is your responsibility to be adequately fit. A first-aid supply will be taken on outdoor excursions but the leader is not medically qualified and any treatment will only be given with your express consent. Be sure to carry any specific personal medication at all times.
Know before you go
It is vital that you are aware of current Foreign Office travel advice before you make your holiday arrangements. It is agreed by all who travel to Sunflower Retreats and anyone booking through Sunflower Retreats Holidays that they will make themselves fully aware, both before booking and again prior to the outward journey, of up-to-date travel advice for their destination, available from the Foreign Office Travel web site ( http://www.fco.gov.uk ). This information is also accessible via a travel advice line in the UK on 0870 6060 290. If you are coming from outside the UK contact your Government Travel Office for their advice on health and travelling abroad.
Complaints Procedure
We request that all complaints be made immediately while on holiday so Sunflower Retreats staff can help solve any problems that arise as quickly as possible. Written complaints are to be received within 7 days after your return from the holiday.